Retail, Hospitallity & Customer Care



Customer Care and service 
Provides a 12 point service excellence guide.  Subject matter is included according to the client’s specific needs. Communication - language, speech and psychological.  Questioning techniques and listening skills.  Body language, handling conflict and complaints and how to pacify disgruntled customers.

How to gain and retain Customers
Focusing on what happens once you have secured a new Customer – selling to existing customers through providing good customer service, identifying opportunities and converting customer interest into an order.

How to interact with your Customers
For staff who are the public face of an organisation. The day will focus on how to receive visitors, conversation, and listening skills and how to dress appropriately.

Hotel Service and Hospitalilty
Good food, good wine and great hospitality are the markers for providing great hotel and restaurant service. Denique can help from mystery caller inspections, right through to Training your service and hospitality team.  Our tutor has 30 years experience, from UN Ambassadors, to Bed and Breakfast in Cornwall, working with 1, 2, 3, 4, and 5, star hotels.  Programmes are devised to suit you.